Your information's privacy is our priority

1 Introduction & Overview

r2bet is an online gaming and entertainment platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy explains what information we collect when you use the r2bet website, create an account, or use our services, how that information is used, how long it is stored, and what steps we take to protect your data. This policy should be read together with our terms and conditions.

r2bet provides services only to those aged 21 or older. If a minor has provided their information in any way, we will arrange to delete that information immediately.

2 What  Information We Collect

r2bet collects information in various ways. The categories of information collected are described in detail below:

2.1 Registration & Account Information

• Full name and date of birth
• Mobile number and email address (where applicable)
• Username and password (stored in encrypted form)
• National ID or equivalent document information for identity verification

2.2 Financial Transaction Information

• Deposit and withdrawal amounts and transaction history
• bKash, Nagad, Rocket, or Upay mobile number (for payment processing)
• Transaction time and date

2.3 Technical Information

• IP address and device identification information
• Browser type and operating system
• Website usage patterns and navigation logs
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus usage records
• VIP level achievement information

3 Purpose of  Information Use

r2bet uses your personal information only for the following legitimate purposes:

3.1 Service Operation & Improvement

Information is used to create and manage your account, process payments, and improve your gaming experience. We analyze user behavior to improve website functionality.

3.2 Security & Fraud Prevention

Information is used to ensure account security, identify unauthorized access or suspicious activity, and prevent money laundering. r2bet complies with all relevant legal obligations.

3.3 Customer Support

Information is used to communicate with you, resolve issues, and provide assistance related to responsible gaming. Our support team is active 24/7 and uses your information only for support purposes.

3.4 Age Verification

r2bet is for those aged 21 or older only. Information provided for age verification is stored with strict security and is not used for any other purpose.

4 Information  Storage & Security

r2bet applies industry-leading technology and practices to ensure the security of your information.

4.1 Encryption & Security Measures

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored using high-grade hashing algorithms
• Regular security audits and vulnerability assessments are conducted
• Firewalls and access controls are in place to prevent unauthorized access

4.2 Data Retention Period

Necessary information will be retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period to fulfill legal obligations, resolve disputes, and enforce agreements. Once that period ends, the information is securely deleted or anonymized.

4.3 Staff Access

Only authorized staff may view your information when there is a legitimate need. All staff operate under strict confidentiality agreements.

5 Information  Sharing & Third Parties

r2bet does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Only the minimum information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay for payment processing. These partners have their own privacy policies and may use the information only for service delivery purposes.

5.2 Legal Obligations

r2bet is required to comply when disclosure of information is legally mandated under a court order, direction from a regulatory authority, or applicable law.

5.3 Business Transfer

User information may be transferred in the event of a company merger, acquisition, or asset sale. In such cases, we will notify users in advance, and the new owner will be required to comply with this privacy policy.

5.4 Limitations on Data Sharing

Before sharing data with any third-party provider, r2bet ensures they maintain adequate data protection measures. Only the minimum information necessary to complete the service is shared.

6 Cookies &  Tracking Technologies

r2bet uses cookies to operate the website properly and to improve user experience.

6.1 Essential Cookies

These cookies are essential for the website's core functions, such as maintaining login sessions, ensuring security, and saving basic settings. Without them, the site will not function properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalized settings, ensuring a convenient experience on each visit.

6.3 Analytical Cookies

These cookies are used to understand how users interact with r2bet. The information collected is anonymous and helps improve the service.

6.4 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some website functionality.

7 Your  Rights

As an account holder at r2bet, you have the following rights:

7.1 Right to Access Information

You have the right to request what information r2bet holds about you. We will respond to this request in a timely manner with every effort.

7.2 Right to Correct Information

You can request correction of inaccurate or incomplete information in your account. This can be done through account settings or via the support team.

7.3 Right to Request Deletion

In certain circumstances, you can request deletion of your personal information. However, some information may need to be retained due to legal obligations, dispute resolution, or contract-related requirements.

7.4 Right to Object to Processing

In certain cases, you can object to the processing of your information. Such requests can be sent to our support team.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via live chat. Our support team is available 24/7 in Bengali and English.

8 Protection of Children & Minors

r2bet strictly provides services only to those aged 21 or older. We do not knowingly collect information from anyone under 21.

If we learn that a minor has created an account by providing false information about their age, that account will be closed immediately and all associated information will be deleted.

If parents believe their child is using r2bet, please contact [email protected] immediately.

9 International  Data Transfers

r2bet's servers and data processing infrastructure may be located outside Bangladesh. For international data transfers, we ensure that adequate data protection measures are in place in the destination country.

Any international data transfer is carried out through SSL encryption and secure protocols. Our agreements with third-party service providers include clear data protection terms.

10 Policy  Changes

r2bet reserves the right to amend or update this privacy policy as needed. If significant changes are made, we will notify users in the following ways:

• Displaying a clear notice on the website
• Sending a message to your registered mobile number or email (where applicable)
• Updating the "Last Updated" date on this page

Continuing to use r2bet after the revised policy is published will be understood as your acceptance of the new terms. If you object to any policy change, you may request that your account be closed.

11 Safe &  Fair Gaming Commitment

r2bet operates as a fair play and responsible gaming platform. The proper management of user information is an integral part of this commitment.

We may use your information to provide responsible gaming support, such as offering assistance if excessive gaming behavior is observed. This measure is in place for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.